Division of Health Improvement
The Department of Health’s Division of Health Improvement (DHI) is the regulatory entity providing compliance oversight for the following areas.
- Licensed health facilities such as; non-long term care, long-term care, assisted living home care and hospice, free standing birth centers, community mental health centers and other facilities.
- Home and community-based Medicaid waiver providers for the Developmental Disabilities Waiver, Medically Fragile Waiver and the Mi Via Waiver.
- Conducts investigations of Abuse, Neglect & Exploitation for licensed health facilities and home and community-based Medicaid waiver programs.
- Operates the Caregivers Criminal History Screening Program (CCHSP) which provides criminal background checks on potential caregivers.
- Operates the Employee Abuse Registry (EAR) also known as, the Consolidated Online Employee Abuse Registry (COR) which provides background checks for all caregivers, ensuring they have not been disqualified by a substantiated case of abuse, neglect or exploitation. Individuals placed on the EAR are not eligible for hire as caregivers.
- Operates the Certified Nurse Aide Registry (NAR) and Training program.
- Certifies all clinical laboratories operating in New Mexico meet health and safety requirements.
DHI enforcement activities include:
- Conducting various Health and Safety Surveys for both health facilities and community based waiver programs.
- Conducting investigations of alleged Abuse, Neglect & Exploitation, suspicious or unknown injures, death or environmental hazards in waiver programs and health facilities.
- Ensuring caregivers have required Background Checks and screenings, and ensuring compliance with other statutes, rules and regulations.
Health facilities and community based waiver programs found out of compliance may be subject to civil monetary penalties or other sanctions as authorized by Centers for Medicare and Medicaid Services or state law.
The Division of Health Improvement consists of 162 staff members located in 4 field offices across New Mexico with a central office in Santa Fe. Our staff have a variety of professional and educational backgrounds and experiences. Many are licensed as psychologists, nurses, physicians, life safety code engineers, architects, social workers and other related fields, who hold bachelor's, master's, and doctoral degrees. We are organized into the following three areas.
- Health Facility Licensing – Consists of District Operations which conducts surveys, and Program Operations which administers the facility licenses and services such as the Nurse Aide Registry.
- Community Based Waiver Programs – Consists of Incident Management and Quality Management.
- Director’s Office – Consists of Administrative Services, Human Resources and the Office of Policy, Planning & Performance Improvement.
Please see the Human Resources section of our website to learn more working at DHI and obtain our latest organizational chart.
Customer Satisfaction Surveys
Has your nursing home or community program recently been surveyed by the Division of Health Improvement? If so, we would like to know. How did we do?
- Nursing Homes — Take our DHI Nursing Home Customer Satisfaction Survey today.
- Community-Based Waiver Provider — Currently unavailable. Please check back soon!
- Incident Management Bureau — Currently unavailable. Please check back soon!
- Informal Dispute Resolution Committee Operating Rules (Rules & Regulations)
- Independent Informal Dispute Resolution Policy & Procedures (Rules & Regulations)
- Abuse, Neglect & Exploitation - Provider Training - 1.00 - Slide Show (Training)
- Community Program ANE Reporting Guide (Guide)
- Abuso, Negligencia y Explotación Información Guía (Spanish Version)
- Community Program ANE Reporting Form (Form)
- Abuse, Neglect & Exploitation - Provider Training - 1.01 - Instructor’s Note (Training)
- Clinical Laboratory Improvement Amendments
- DHI Nursing Home Customer Satisfaction Survey
- Not Just Techno-Babble