Division of Health Improvement
The Department of Health’s Division of Health Improvement (DHI) is the regulatory entity providing compliance oversight for the following areas.
- Licensed health facilities such as; non-long term care, long-term care, assisted living home care and hospice, free standing birth centers, community mental health centers and other facilities.
- Home and community-based Medicaid waiver providers for the Developmental Disabilities Waiver, Medically Fragile Waiver and the Mi Via Waiver.
- Operates the Caregivers Criminal History Screening Program (CCHSP) which provides criminal background checks on potential caregivers.
- Operates the Employee Abuse Registry (EAR) also known as, the Consolidated Online Employee Abuse Registry (COR) which provides background checks for all caregivers, ensuring they have not been disqualified by a substantiated case of abuse, neglect or exploitation. Individuals placed on the EAR are not eligible for hire as caregivers.
- Operates the Certified Nurse Aide Registry (NAR) and Training program.
- Certifies all clinical laboratories operating in New Mexico meet health and safety requirements.
DHI enforcement activities include:
- Conducting various Health and Safety Surveys for both health facilities and community based waiver programs.
- Conducting investigations of alleged Abuse, Neglect & Exploitation , suspicious or unknown injures, death or environmental hazards in waiver programs and health facilities.
- Ensuring caregivers have required Background Checks and screenings, and ensuring compliance with other statutes, rules and regulations.
Health facilities and community based waiver programs found out of compliance may be subject to civil monetary penalties or other sanctions as authorized by Centers for Medicare and Medicaid Services or state law.
The Division of Health Improvement consists of 162 staff members located in 4 field offices across New Mexico with a central office in Santa Fe. Our staff have a variety of professional and educational backgrounds and experiences. Many are licensed as psychologists, nurses, physicians, life safety code engineers, architects, social workers and other related fields, who hold bachelor's, master's, and doctoral degrees. We are organized into the following three areas.
- Health Facility Licensing – Consists of District Operations which conducts surveys, and Program Operations which administers the facility licenses and services such as the Nurse Aide Registry.
- Community Based Waiver Programs – Consists of Incident Management and Quality Management.
- Director’s Office – Consists of Administrative Services, Human Resources and the Office of Policy, Planning & Performance Improvement.
Please see the Human Resources section of our website to learn more working at DHI and obtain our latest organizational chart.
- Abuse, Neglect & Exploitation - Provider Training - 1.00 - Slide Show (Training)
- Abuse, Neglect & Exploitation - Provider Training - 1.01 - Instructor’s Note (Training)
- Abuse, Neglect & Exploitation - Provider Training - 1.02 - Overview (Training)
- Community Program Reporting Guide (Guide)
- Abuso, Negligencia y Explotación Información Guía (Spanish Version)
- Community Program Reporting Form (Form)
- Employee Abuse Registry Removal Petition (Form)
- DHI Nursing Home Customer Satisfaction Survey
- Reducing Risk for Individuals Served in Community Based Services (Module 1)
- Reducing Risk for Individuals Served in Community Based Services (Module 2)
- Community Program Reporting System
- NMAC 7.1.14
- Reducing Risk for Individuals Served in Community Based Services (Module 4)
This page is currently in the process of being revised and may not contain all of the information available.
Please visit the Website Archive for all the complete information on this topic. We appreciate your patience and understanding during this transition period.