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Program Operations Bureau

Our bureau handles licensing and Medicare/Medicaid certification of Health Facility Regulations, Certified Nurse Aide Registry, Clinical Laboratory Improvement Act, and the Health Facility Dispute Resolution Process. Please continue browsing for more information.

Health Facilities

The health facilities section of the program operations bureau handles Health Facility Licensing and Certification, and Medicare and Medicaid Federal Certification for long-term care and medical care facilities, as well as enforcement and investigations of Health Facility Complaints.

Survey Follow-Up or Licensure Status Requests

Facilities seeking follow-up information regarding a recent survey or status of licensure request should submit a letter, fax, or email using the contact information on the left sidebar of this page.

State Operations Manual

The Social Security Act mandates the establishment of minimum health and safety and Clinical Laboratory Improvement Act standards that must be met by providers and suppliers participating in the Medicare and Medicaid programs. The Secretary of the Department of Health and Human Services has designated Centers for Medicare and Medicaid Services to administer the standards compliance aspects of these programs.