Emergency Hotlines

Nurse Advice

877-725-2552 (Toll Free)

Provides New Mexicans with direct and fast access to a RN 24 hours a day, 365 days a year. All calls are directly answered by a Registered Nurse. In the event that all nurses are busy taking other calls, callers may leave a voice message and one of the Registered Nurses will return the call, usually within just a few minutes. This service is ONLY available for residents of New Mexico and those affiliated with our contracted partners.


Poison Control

800-222-1222 (Toll Free)

You may call this number 24 hours a day, 7 days a week to talk to a poison expert. Call right away if you have a poison emergency! Also call if you have a question about a poison or about poison prevention.


Mental Health

866-HELP-1-NM (Toll Free)

A place that anyone can call when they have something to say. You don't have to be in crisis... You can call to talk about good things, bad things, stress, anger, loneliness, or just to vent! Phones are staffed by trained volunteers from the greater Albuquerque area.


Crisis Treatment Center

800-721-7273 (Toll Free)
505-988-1951 (Local)

Solace offers services to help prevent violence and promote behaviors that create safer environments. For immediate assistance call the main local number and ask for the clinician or advocate on call. During after hours, please call the toll free number.


Children, Youth and Families

800-797-3260 (Toll Free)
505-841-6100 (Local)

Protects abused and neglected children, rehabilitates delinquent and incarcerated youth and provides child care subsidies, promotes and supports quality child care and administers statewide domestic violence programs.


Hepatitis C & Buprenorphine Helpline

888-DOH-HEPC (Toll Free)

A Health Educator trained in harm reduction is available to answer questions and concerns about viral hepatitis risks, prevention, testing and treatment. Referrals to providers participating in UNMHSC’s Project ECHO throughout the state may be made for medical evaluation. The same staff member may educate callers about treatment options for opiate addiction with methadone and Suboxone (buprenorphine/naloxone), including referrals to DOH facilities or offices in Albuquerque and in Las Cruces.


Narcan/Naloxone Opiate Overdose Prevention Helpline

855-DOH-NOOD (Toll Free)

You may talk with a Disease Prevention Specialist about obtaining training in using an overdose reversal kit when someone is in respiratory distress/depression due to heroin or prescription painkillers. Referrals to local public health offices where Narcan is dispensed at no cost are offered.


Reporting & Surveillance

505-827-0006 (Local)

Available 24 hours a day, 7 days a week, 365 days a year for any epidemiology related topic. Call to discuss health concerns or incidents regarding dog bites, west nile or hanta virus, food poisoning, mold or beg bug problems, lead poisoning, and any other notifiable condition.