New Mexico Department of Health
Our mission is to promote health and wellness, improve health outcomes, and assure safety net services for all people in New Mexico.

Strategic Planning Roadmap

The New Mexico Department of Health (NMDOH) is a centralized public health agency serving 33 counties and 23 federally recognized tribes, pueblos and nations through four regional and 54 local public health offices, and seven direct-care facilities. New Mexico’s residents are diverse in background and culture. NMDOH is dedicated to meeting the needs of the people of New Mexico by providing services that are effective and efficient and that respect the state’s rich diversity.

NMDOH uses the Strategic Planning Roadmap (SPR) (formerly known as the Performance Management System) to ensure the achievement of its mission and strategic results. The Office of Policy and Accountability (OPA) is responsible for coordinating the NMDOH SPR. NMDOH systematically collects and analyzes performance data to improve public health results.

The NMDOH SPR has its origin from within the Public Health Foundation’s Public Health Performance Management System framework.

The NMDOH SPR has five components:

Strategic Plan


The NMDOH Strategic Plan FY17-FY19 establishes NMDOH priorities, aligns resources to address those priorities, and improves and strengthens the Department’s operations. The plan does this by setting priorities in our programs that have the greatest impact on population health, and creating a way to track our progress over time.

Strategic Plan Progress Report


The Strategic Plan FY14-FY16 Progress Report describes the progress NMDOH and partners made toward our vision of a “Healthier New Mexico” during the last three fiscal years. The report documents our implementation of the NMDOH FY14-FY16 Strategic Plan, and includes updates on topics such as: Public Health Accreditation, The Health System in New Mexico, Health Disparities and Health Equity, and the Quality Improvement and Performance Management Model, among others.

The report is organized into four main areas: Population Health, Health Systems, Workforce, and Accountability. Each section includes Results, Indicators, and Performance Measures, which help us quantify our achievements and identify areas where additional efforts are needed.

Results Scorecard

The NMDOH Results Scorecard shows our progress toward a Healthier New Mexico. You can use the Scorecard to learn about the actions we are taking to carry out our Strategic Plan. The Scorecard shows what we are doing and how well we are doing it.The NMDOH Performance Management System uses the Results Scorecard FY17 as a performance dashboard to communicate and facilitate transparency and accountability by sharing up-to-date information on the agency’s performance. Results Scorecard helps our workforce improve performance and create a more beneficial impact for everyone. Results Scorecard informs budget, management, and planning decisions and demonstrates to our partners the progress we are making toward a Healthier New Mexico.

Quality Improvement


NMDOH is committed to the development and expansion of a quality improvement culture to ensure the provision of high quality services. Evidence of this commitment is the formal inclusion of Quality Improvement (QI) as a key component of NMDOH’s Performance Management System. Quality Improvement is an integral part of a learning organization: using data when making decisions to improve policies, programs, and outcomes.

NMDOH maintains a Quality Improvement Plan (QIP) to provide guidance about how to improve quality throughout the organization. The QIP describes the processes and activities that will be put into place to ensure quality deliverables are produced consistently and are continuously improved.

Key Performance Measures Report


Performance Accountability is required by the Accountability in Government Act (AGA), which states that agencies should be evaluated for their performance in achieving desired outputs and outcomes and in efficiently operating programs. The AGA provides state government the framework to produce more cost-effective and responsive government services by using the state budget process.

Since at least 1999, when the state legislature enacted the AGA, NMDOH has embraced accountability as a value and a responsibility to the people we serve. NMDOH demonstrates performance accountability by reporting quarterly on key performance measures. The Key Performance Measures Report (released quarterly) includes key performance measures, targets, action plans, and historical and current data that assist NMDOH in achieving the agency’s strategic priorities.